ServiceTitan just dropped their ST-77.1 update. It’s a .1 release, so you’re not getting major shifts, but there are a handful of changes in here that are going to matter to your daily operations. I went through the full release notes so you don’t have to. Here’s what’s worth your attention.
Voice Agent Now Handles Emergency Calls and After-Hours Fees
This is the biggest one for shops running Voice Agent. It can now detect emergency keywords during after-hours calls, route them to a live person or on-call tech based on escalation triggers you set, and automatically apply after-hours dispatch fees based on job type. So if a homeowner calls at 2 AM about a burst pipe, Voice Agent picks up, recognizes it as an emergency, routes the call correctly, and the after-hours fee is already baked into the job when it’s created.
Before this, you were either missing after-hours calls entirely or relying on an answering service that couldn’t do any of that. If you’re using Voice Agent, go into the settings and configure your escalation triggers and fee structure. Don’t just leave it on the defaults.
They also added persona customization for Voice Agent. You can now pick the voice, adjust speed, and preview how it sounds before going live. If your current Voice Agent sounds like a robot reading a script, this is your fix.
Dispatch Pro Gets On-Call Shift Support
If you run after-hours on-call rotations, this one’s for you. There’s a new toggle in Dispatch Pro Settings to include on-call technicians in the automated assignment logic. Before this, Dispatch Pro would stop assigning jobs once your regular shifts ended, and you had to manually route anything after hours.
There’s also a new setting to let Dispatch Pro assign jobs past a technician’s shift end time by a configurable window, anywhere from 15 minutes to 2 hours. So if a tech’s shift ends at 5:00 but there’s a 4:45 call that’ll take an hour, Dispatch Pro can now account for that instead of ignoring it. This fills those end-of-day gaps that used to just sit empty on the dispatch board.
Inventory Transfer Dialog When Reassigning Jobs
This is one of those small things that fixes a real headache. When you reassign a job from one tech to another on the dispatch board, ServiceTitan now pops up a confirmation asking whether you want to transfer the inventory to the new technician. Before this, the job moved but the inventory didn’t. The new tech shows up without the right parts, your inventory counts are off, and someone in the office spends 30 minutes figuring out what happened.
It’s a simple dialog box, but it’s going to save a lot of confusion for shops that move jobs around frequently.
Bulk Reschedule from the Dispatch Board Header
The Mass Reschedule button is now available directly in the daily and weekly dispatch board header. Previously you had to switch back to the legacy board to use it. If you’ve ever had a tech call out sick or a weather day force you to move 15 appointments, you know how painful that was. Now you can do it from the board you’re actually using.
Custom Dashboard Drill-Ins and Multi-Level Grouping
The custom dashboards got a significant upgrade. You can now group data by multiple dimensions, add target and reference lines, and click into any data point to drill down to the underlying records. There’s also a toggle to switch between absolute numbers and percentages, plus boolean KPI visualization and time-series bar charts.
In practice, this means you can build a dashboard showing revenue by business unit, then click into a specific business unit to see it broken down by job type, and then drill into a specific job type to see the actual jobs. All without leaving the dashboard or opening a separate report. If you’ve been building custom dashboards and felt limited by what they could do, this update closes a lot of those gaps.
Technician Start Times in the Adaptive Capacity Dropdown
When your CSRs click Get Adaptive Availability and pick a technician, they now see the actual start time right in the dropdown. So instead of just seeing the tech’s name and drive time, they see something like “9:30 AM Start” as a chip next to the name. It sounds minor. It’s not. Your CSRs can now give customers a more precise arrival estimate on the first call instead of saying “somewhere between 8 and 12.” That cuts down on callbacks and improves the customer experience without any extra work from your team.
There’s also a new minimum booking lead time setting in Adaptive Capacity. You can define how far in advance an arrival window needs to be booked. So if you want to prevent last-minute bookings within the next 24 hours because your schedule is already tight, you can enforce that now.
Follow-Up Opportunities Got a Major Mobile Upgrade
The follow-up workflow in the Field Mobile App got a bunch of improvements. Filters are now persistent, so your techs aren’t re-filtering every time they open the screen. Forms are visible and openable directly from opportunities. PDFs are accessible. There’s a confirmation dialog before marking something as sold, which prevents the accidental “sold” marks that mess up your reporting.
The best addition is the follow-up reminder prompt. After a tech completes a job, they get a prompt asking about follow-ups. And if there are reminders due, a blue badge shows up so they don’t forget. You can also customize follow-up dates now. If your techs have been losing unsold estimates, this is the update that addresses it.
QuickBooks Online Integration Fixes
Three improvements here, and they all matter if you’re syncing ServiceTitan with QBO. First, invoices can now export to QBO sub-customers by service location. So if you have a commercial customer with multiple locations, each location’s revenue tracks separately in QuickBooks without you manually creating journal entries.
Second, vendor bills and credits now carry customer reference data for job costing. Your cost allocation in QBO is now automatic instead of a manual match.
Third, you now get a warning notification if someone tries to edit a transaction in ServiceTitan that’s already been exported to QBO in an open period. That prevents the kind of mismatch between the two systems that turns into an accounting fire during reconciliation.
A Few More Worth Mentioning
Quick filters on the daily dispatch board. Your filter selections now persist within a session, and you can save custom filter combinations for reuse. If you’re a dispatcher who sets the same filters every morning, this is a quality of life upgrade.
Monthly weekday pattern for recurring non-job events. You can now schedule things like team meetings or training blocks on “the first Monday of every month” instead of manually adding them each time.
Next service date on equipment records in the Customer Portal. Your customers can now see when their next scheduled service is without calling your office. Fewer inbound calls asking “when is my next maintenance?”
Hide all line items on estimates in bulk. New button lets you bulk hide or show line items. Useful for cleaning up client-facing estimates while keeping your internal cost tracking intact.
Where to Go from Here
Most of these features are on by default or just need a setting toggled. I’d start with the Voice Agent emergency handling and Dispatch Pro on-call settings if you use those products, then check out the dashboard drill-ins. The QBO fixes should apply automatically once you’re on this release, but it’s worth verifying your sync is working correctly after the update.
For a full breakdown of the Spring 2026 release that came before this one, I covered that in a separate post.
If you want to go deeper on any of these features, the Blue Collar Nerd Ultimate ServiceTitan Guide has searchable video lessons covering dispatch, dashboards, adaptive capacity, accounting integrations, and every other part of the platform. Built role-by-role for everyone on your team. You can check it out here. You can also see my full release notes overview video for the Spring 2026 Release over on the ServiceTitan YouTube channel.