ServiceTitan’s ST-77.2 update is rolling out now, and there are some real changes in here. Voice Agent is doing a lot more than answering the phone. The dispatch board got a visual overhaul. And there’s a new report that’s going to save your AP team a lot of headaches. I went through the full release notes so you don’t have to. Here’s what matters.
Voice Agent Now Calls Your Techs After It Books a Job
This is the biggest addition in this release. If you’re running Voice Agent with Dispatch Pro, here’s what happens now: a customer calls after hours, Voice Agent books the job, Dispatch Pro assigns the on-call tech, and then Voice Agent immediately calls and texts that technician with the job details. Date, time, address, job type. All of it.
Before this, after-hours assignments just sat there until the tech checked the app or someone in the office noticed the next morning. That gap between booking and response is where you lose customers. Now the tech gets a call and a text the moment they’re assigned. If they don’t answer, Voice Agent retries once.
The call is informational only. The tech can’t reschedule or cancel through it. But they know about the job immediately, which is the whole point. To set it up, go to Settings, open Dispatch Pro, and look in the Skills and Capabilities section. You can choose whether Voice Agent notifies for all jobs or just on-call shifts. Make sure your on-call technician phone numbers are current in there.
Voice Agent Can Collect Invoice Payments Now
This one is going to change how a lot of shops handle payment calls. When a customer calls and says they want to pay an invoice, Voice Agent can now handle the entire thing without involving a CSR.
Here’s the flow: Voice Agent verifies the caller’s identity using caller ID, looks up their outstanding invoices, reads back the amount and date, and asks the caller to confirm. Once confirmed, it sends a secure payment link via text message. The customer pays on their phone and never needs to talk to a live person.
If a customer has multiple outstanding invoices, Voice Agent reads back the five most recent and lets the caller pick. If it can’t verify identity, the call escalates to a live agent like normal.
You need ST Payments enabled to use this. Turn it on in Voice Agent settings under Skills and Capabilities. The Payment collection toggle is right there. My advice is to brief your CSRs that they’re going to see fewer payment calls coming through. That’s the whole point. Those calls can now resolve on their own.
Dispatch Board Visual Overhaul
The dispatch board got a handful of changes that are collectively going to make your dispatchers’ lives easier.
Job status colors are now higher contrast. Dispatched, Working, and Completed bubbles are easier to tell apart at a glance. This meets WCAG AA accessibility standards, which is a nice side effect, but the real benefit is speed. Your dispatcher can scan technician rows without stopping to read labels.
Technician tooltips now show up on the first hover. Before, they’d sometimes fail on the first pass and you’d have to mouse away and come back. Small fix, but it was annoying if you’re hovering over techs all day.
There’s a new dispatcher preference to show or hide on-hold jobs. If your board gets cluttered with holds, you can now toggle them off. And when you do look at an on-hold job, the hold reason now shows up directly in the job details flyout. You don’t have to open the full job record to find out why it’s on hold.
Teams and technicians in team management now sort alphabetically. And Dispatch Pro jobs have a distinct icon color on the board so you can spot which jobs are running in DP mode without clicking into them.
3-Way Match Discrepancy Report
If you’re tracking job costs seriously, this one matters. There’s a new report under Payables that compares your purchase orders, vendor bills, and received quantities in one view. It flags the discrepancies automatically.
So if you ordered 10 filters, received 8, and got billed for 10, that shows up. Before this, catching those mismatches meant manually comparing POs and bills, which either didn’t happen or happened too late. Now your AP team can see vendor billing trends and catch overcharges before they pay them.
Configurable Recurring Service Scheduling Rules
This one is filed under Voice Agent in the release notes, but it affects anyone scheduling recurring service. You can now set rules around how recurring services get scheduled, which means fewer booking errors when calls come in for maintenance visits.
If you’ve ever had a CSR accidentally double-book a recurring visit or schedule one outside the correct window, this gives you guardrails. The rules are configurable, so you can set them up to match how your shop actually operates instead of relying on everyone remembering the right process.
Auto-Attach Equipment to Jobs from Estimates and Invoices
When you sell equipment through an estimate or invoice, ServiceTitan can now automatically attach that equipment to the job record. Previously, someone had to go back and manually link the equipment to the job after the fact. If they forgot, your equipment records were incomplete, and any service agreements tied to that equipment might not reflect reality.
This is one of those behind-the-scenes improvements that keeps your data clean without adding any extra steps for your team.
Booking Confirmation Email Suppression
You can now control when booking confirmation emails go out. If you’ve been in a situation where a confirmation email fires before your dispatcher has finalized the schedule, or where customers are getting confirmations for internal jobs that don’t need them, you now have a toggle for that.
This is especially useful if you’re running commercial work where the booking workflow involves multiple steps before the customer should be notified.
AI Auto-Respond to Google Reviews (Marketing Pro)
If you’re on Marketing Pro, there’s a new AI feature that automatically responds to your Google reviews. It reads the review, generates a response, and posts it. You can review and edit before it goes out, or let it run on autopilot.
For shops that are bad at responding to reviews, and honestly that’s most shops, this is a practical way to stay on top of it. Responding to reviews matters for local SEO and customer perception, and now you don’t have to remember to do it manually.
A Few More Worth Mentioning
Custom AdCap reporting views. You can now save custom views in the Adaptive Capacity Advanced Reporting panel. If you’ve been rebuilding the same filters every time you open it, that’s done.
Equipment capacity increments got more precise. You can now configure capacity in smaller increments, which helps if you’re running equipment-heavy operations where the default increment sizes were too coarse.
Edit item group descriptions directly on estimates. No more going back to the pricebook to change a description. You can edit it right on the estimate itself.
Scheduling Pro gets custom booking questions and configuration alerts. You can add a short answer question to your online scheduler to capture information you need at booking. And there are new alerts that flag configuration issues before they block bookings.
Custom deposit amounts per estimate (early access). If you’re in roofing or any trade where deposits vary by job, you can now set deposit amounts per estimate instead of using a flat percentage across the board.
Fully landed inventory costs (early access). This lets you capture the true cost of materials including freight, handling, and other costs. If your job costing has been off because you’re only tracking the unit price and not what it actually cost to get the parts to your warehouse, this fixes that.
Where to Go from Here
The Voice Agent features are the headline here. If you’re using Voice Agent and Dispatch Pro, go configure the outbound tech notification and payment collection skills right away. Those are both in Settings under your Voice Agent’s Skills and Capabilities.
The dispatch board changes should apply automatically. Just give your dispatch team a heads up that things will look a little different.
For a full breakdown of the Spring 2026 release and the ST-77.1 update that came before this one, I covered those in separate posts.
If you want to go deeper on any of these features, the Blue Collar Nerd Ultimate ServiceTitan Guide has searchable video lessons covering dispatch, dashboards, accounting integrations, and every other part of the platform. You can check it out here.